Terms & Conditions

Last Updated: August 2026

Welcome to Frimaz. These Terms & Conditions govern your access to and use of the Frimaz website, mobile services, products, and related services.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions.

1. About Frimaz

Frimaz is an e-commerce platform through which customers can browse, order, and purchase products offered through our website.

Throughout these Terms, “Frimaz,” “we,” “us,” and “our” refer to Frimaz, while “you,” “customer,” and “user” refer to anyone accessing or purchasing through our platform.

2. Eligibility

By using Frimaz, you confirm that:

• You are legally capable of entering into a purchase transaction.

• The information you provide is accurate and complete.

• You will use the platform only for lawful purposes.

• You will not use Frimaz for fraudulent, abusive, or unauthorized activities.

If you are under the legal age required to enter into a contract, you should use the service under the supervision of a parent or legal guardian.

3. Customer Accounts

Certain features may require you to create an account.

You are responsible for:

• Providing accurate account information.

• Keeping your password and login credentials confidential.

• Keeping your phone number, email address, and delivery information updated.

• Informing us if you suspect unauthorized access to your account.

Frimaz may suspend or terminate accounts associated with fraud, abuse, unauthorized activities, or violations of these Terms.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices, and availability information.

However:

• Product colors may appear slightly different depending on the customer's device or display.

• Packaging or product appearance may change.

• Minor errors in descriptions, specifications, pricing, or images may occasionally occur.

• Product availability may change without prior notice.

Where a material error affects an order, we may contact the customer before processing the order.

5. Pricing

Product prices will normally be displayed on the relevant product or checkout page.

Additional charges, including delivery fees, taxes, service charges, or other applicable fees, may be displayed separately where applicable.

Frimaz reserves the right to change product prices at any time. Price changes will not normally affect an already confirmed order unless there has been an obvious pricing or technical error.

6. Orders

Placing an order does not necessarily mean that the order has been finally accepted.

After receiving an order, Frimaz may verify:

• Product availability

• Customer information

• Delivery address

• Payment

• Order authenticity

We reserve the right to reject or cancel an order where reasonably necessary, including cases involving suspected fraud, incorrect pricing, unavailable products, payment failure, incorrect customer information, or circumstances outside our reasonable control.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded according to our refund procedures.

7. Payment

Available payment methods will be displayed during checkout and may include, depending on availability:

• Cash on Delivery

• Mobile Financial Services

• Debit or Credit Cards

• Online Payment Gateways

• Other supported payment methods

Customers are responsible for providing valid payment information.

Payments processed through third-party payment providers may also be subject to the provider's applicable terms and policies.

8. Delivery

Customers must provide a complete and accurate delivery address and valid contact information.

Estimated delivery times are estimates rather than guaranteed delivery times unless explicitly stated otherwise.

Delivery may be delayed because of circumstances including:

• Weather conditions

• Transportation disruption

• Public holidays

• High order volumes

• Incorrect delivery information

• Courier-related issues

• Events outside our reasonable control

Customers should inspect delivered packages where reasonably possible and report significant problems within the applicable return or complaint period.

9. Failed Delivery

If delivery cannot be completed because the customer provided incorrect information, could not be contacted, repeatedly refused delivery without reasonable cause, or otherwise prevented successful delivery, Frimaz may cancel the order.

Repeated fraudulent or unjustified order refusals may result in restrictions being placed on the customer's account.

10. Order Cancellation

Customers may request cancellation before an order reaches a stage where cancellation is no longer operationally possible.

An order that has already been shipped or delivered may instead be subject to our Return & Refund Policy.

Frimaz may also cancel an order when reasonably necessary due to product unavailability, payment issues, suspected fraud, technical errors, or other legitimate operational reasons.

11. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by the Frimaz Return & Refund Policy.

Eligibility may depend on factors such as:

• Product category

• Product condition

• Reason for return

• Time elapsed since delivery

• Whether the product was used, damaged, opened, or altered

• Whether required packaging, accessories, labels, or proof of purchase are available

Certain products may be non-returnable where permitted by applicable law, particularly for hygiene, safety, customization, or other product-specific reasons.

Nothing in this section is intended to remove any mandatory consumer rights available under applicable law.

12. Promotions, Coupons & Discounts

Promotional codes, vouchers, discounts, cashback offers, and campaigns may have separate eligibility requirements and validity periods.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• A promotion may be limited to specific products, customers, locations, or order values.

• Multiple promotions may not be combinable.

• Fraudulent use of promotional offers is prohibited.

Frimaz may cancel promotional benefits obtained through fraud, abuse, manipulation, or technical exploitation.

13. Reviews & User Content

Customers may be permitted to submit reviews, photographs, comments, questions, or other content.

Users must not submit content that is:

• False or intentionally misleading

• Abusive or threatening

• Defamatory

• Obscene

• Fraudulent

• Infringing on another person's intellectual property

• Unlawful

We may moderate or remove content that violates these Terms or applicable law.

14. Prohibited Activities

Users must not:

• Attempt unauthorized access to Frimaz systems.

• Introduce malware or malicious code.

• Scrape or automatically collect platform data without authorization.

• Manipulate prices, discounts, reviews, orders, or promotional systems.

• Create fraudulent transactions or accounts.

• Impersonate another person.

• Interfere with the normal operation or security of the website.

We may restrict access and take appropriate legal action where necessary.

15. Intellectual Property

Unless otherwise stated, the Frimaz name, branding, website design, graphics, software, content, photographs, text, and other materials owned by Frimaz are protected by applicable intellectual-property laws.

Users may not reproduce, distribute, modify, commercially exploit, or republish protected Frimaz materials without appropriate authorization.

Third-party trademarks and materials remain the property of their respective owners.

16. Privacy

Personal information collected through Frimaz will be handled according to our Privacy Policy and applicable laws.

Information may be processed where necessary for purposes such as:

• Account management

• Order processing

• Payment processing

• Delivery

• Customer support

• Fraud prevention

• Platform security

• Legal compliance

• Marketing where permitted or consented to

Please review the Frimaz Privacy Policy for further information.

17. Third-Party Services

Frimaz may rely on third-party providers for services such as payments, delivery, communications, analytics, hosting, and other operational functions.

Those providers may have their own terms and privacy practices.

Frimaz is not responsible for independent third-party services beyond the extent required by applicable law.

18. Website Availability

We aim to maintain reliable access to Frimaz but cannot guarantee that the website or every feature will always operate without interruption or error.

We may temporarily restrict access for maintenance, upgrades, security measures, technical problems, or other operational reasons.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Frimaz will not be liable for indirect, incidental, special, or consequential losses resulting from the use or inability to use the platform where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

20. Fraud Prevention

We may use reasonable measures to identify and prevent fraudulent transactions, including verification of customer information, payment information, order history, device information, and other relevant transaction signals where permitted by law.

Suspicious transactions may be delayed, rejected, or cancelled.

21. Changes to These Terms

Frimaz may update these Terms & Conditions periodically to reflect changes in our services, business operations, or legal requirements.

The updated version will be published on our website with a revised Last Updated date.

Continued use of Frimaz after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

22. Governing Law

These Terms & Conditions will be governed by the applicable laws of the jurisdiction in which Frimaz operates, including applicable consumer-protection and e-commerce requirements.

Where Frimaz operates primarily in Bangladesh, applicable laws of Bangladesh will govern unless another jurisdiction is legally required.

23. Contact Us

For questions, complaints, order issues, or requests concerning these Terms, customers may contact Frimaz through the official contact information published on the website.

Frimaz
Email: [support email]
Phone: [customer support number]
Address: [business address]

By creating an account, placing an order, or otherwise using Frimaz, you acknowledge that you have read and agree to these Terms & Conditions.